WARRANTY INSTALLATION GUIDELINES CARE AND MAINTENANCE
Ma Maison Floors guarantees to the original purchaser/homeowner who owns the home in which our products are installed, that all flooring will be free from defects in lamination, assembly, milling , dimension, and grading, for a period of 25 years from the date of purchase. This warranty is non-transferable.
Ma Maison floors guarantees to the original purchaser/homeowner who owns the home in which it is installed, that the finish, when used under normal residential conditions will not wear through or separate from wood for a period of 25 years from the date of purchase.
Ma Maison Floors prohibits the use of any adhesive tape on the flooring at any time during installation or thereafter. This includes tape that is specially made for wood flooring, such as blue or green masking tape. Such use of tape may void this warranty and no claims will be regarded as defects in the finish as a result of the use of tape.
This warranty is subject to the following conditions:The product must be placed in a dry place. The product must be installed indoors within relative humidity ranging between 30% to 50% in accordance with applicableinstallation instructions, and will be maintained in accordance with the Ma Maison Floors care and maintenance procedures. This Warranty does not cover damage to the finish as a result of incorrect maintenance, accidents, neglect, or abuse, which includes damage such as scratches, indentations, or discoloration.
All claims against surface wear must be easily visible and cover at least 10% of the entire floor. Gloss reduction is not considered surface wear. In the event of a finish defect, Ma Maison Floors will, at our discretion, repair the defective planks, replace the defective planks, or refund the amount equal to the price paid for the portion of defective planks at an amount prorated from the date of installation. This is the sole and exclusive remedy covered under this warranty.
Ma Maison floors guarantees moisture barrier applications on the strict condition that the correct adhesive which is either by (same brand) or as specified by the moisture barrier manufacturer is used during the moisture barrier application. The use of any non-conforming or non- Ma Maison Floors adhesives will void the warranty.
Warranty Exclusions:This warranty does not cover claims regarding damages such as scratches, indentations, or discoloration resulting from a lack of proper maintenance, misuse, negligence, spiked-heel shoes, pets, insects, water, moisture, pebbles, sand, or any other abrasive, insufficient protection from furniture , wet-mopping, excessive heat or dryness, failure to maintain proper levels of humidity, or failure to follow all Ma Maison Floors maintenance and care instructions.Use of floor care products other than those specially formulated for use on Ma Maison Floors may damage your floor and void this warranty.See your dealer or contractor for Ma Maison Floors approved floor care products.Ma Maison Floors Considers flooring that has been installed as being that which has been accepted as ordered. Prior to installation, the homeowner, dealer, or installer, has the responsibility to inspect the product to insure proper wood species, color, grade, integrity of structure, and finish. The installer must use responsible selectivity and hold out or cut out pieces with defects, whatever the case. Ma Maison floors assumes that the installed flooring has been deemed as being acceptable. No credit will be given to boards that have been installed with visible signs of defects or variances.
This writing is the complete statement of the warranty, and is in lieu of all other express and/or statutory warranties. Ma Maison Floors assumes no responsibility for incidental or consequential damages, however some U.S. states do not allow the exclusion or limitation of incidental or coincidental damages, so this may not apply to you. This warranty gives you specific legal rights, and you may also have other rights vary from state to state.
The sole remedy provided herein is the replacement of defective products. Under no circumstances will the manufacturer be responsible for cost in excess of a refund of the prorated amount of the purchase price of the defective material. If you have a warranty claim, contact the dealer or contractor from whom you purchased the material or contact Ma Maison Floors.
Installation Guidelines:Wood flooring should be one of the last jobs completed in a construction project. Limit foot tracks on finished wood flooring. Evaluate the job site for potential problems before the installation begins, and before wood flooring is delivered to the job site. Do not deliver wood flooring until the building is enclosed.
If heating and/or air-conditioning is not in operational condition, it needs to be in operation. If it is not possible for a permanent heating and/or air-conditioning system to be in operation before, during, and after installation, a temporary heating and/or dehumidification system that mimics normal temperature and humidity conditions can enable the installation to proceed until the permanent heating and/or air conditioning system is in operation.
Do not deliver wood flooring to the job site or install wood flooring until appropriate temperature and humidity conditions have been achieved. Appropriate temperature and humidity conditions are deemed as those conditions to be experienced in the building after occupancy as well as being within National Wood Flooring Association (NNWFA) guidelines.
Prior to installation, ensure that the wood flooring is within acceptable range of moisture content with the wood subfloor. For solid strip flooring (less than 3’ wide), there should be no more than 4 percent moisture content variance. Between properly acclimate wood flooring and subflooring materials for wide-width solid flooring (3’ or wider)’ there should be no more than 2 percent variance in moisture content between properly acclimate wood flooring and subflooring materials. Test for moisture at several locations in the room. A high reading in one area indicates a problem that must be corrected . Before moisture testing begins, the concrete slab must be a minimum of 60 days old. Use moisture meters designed specifically for concrete moisture testing.If the moisture meters indicate the presence of excessive moisture, per NWFA standards, further testing is required using calcium chloride testing.
Concrete slabs with a calcium chloride reading of more than 3% require use of a vapor retarder. Concrete slabs must be free from non-compatible sealers, waxes, and oil paint, drywall compound etc. Check for the presence of sealers by applying drops of water to the slab, if the water beads up there maybe sealers or oil. Do not attempt to glue a wood floor over a chalky or soft concrete slab. Burnished slick steel-toweled slabs may require screening with 30-grit abrasive.Concrete slabs should be within a tolerance of 1/8”-3/16” in a 10’ radius.Baseboard and shoe molding may be installed and finished after the flooring installation.If you choose to protectively cover the floor after installation , cover the floor completely . Some species are light-sensitive and uncovered areas may change color. However, covering a glue-down application may not allow some adhesives to properly cure. Follow the flooring and adhesive manufacturer's recommendations. Use a covering material with a perm rating of 1 perm or more to avoid trapping moisture/ vapor on or within the floor. A common reinforced builder’s paper is a good choice. Any covering should be taped, using a low-adhesion tape to base or shoe moldings. Avoid taping to finished flooring. When taping paper or sheets together tape them to each other and not to the floor.
Engendered wood floors can be installed successfully on, above or below grade level providing that installation guidelines from the NWFA.org are strictly followed. Regarding moisture pressure intrusion, Engineered wood floors can be installed directly to concrete or wood subfloor. Choose a starting wall according to the most aesthetically or architecturally important element in the room, taking into consideration replacement of doors ,cabinets and transitions, as well as the squareness of the room. The starting wall will often be the longest unbroken wall in the room. A minimum of 1/2” expansion space should be left around the parameter. Snap a working line to the starting wall, the width of the board, plus the tongue and recommended expansion space.Install a starter board along the edge of the working line and begin. Alternatively, lay one row of plank in the adhesive along the length of the working line.Use Ma Maison Floor adhesive or an equivalent adhesive spread rate, trowel size, open time, working time and ash time as necessary. Spread the adhesive as instructed up to and along the working line. Distribute lengths, avoiding “H” patterns and other discernible patterns in adjacent runs. Stagger end joints of boards row to row a minimum of 6” for strip flooring, 8-10” for 3” to 5” plank, and 10” for planks wider than 5”. It is recommended to roll the floor with the proper roller to enhance proper adhesion.Solid strip and plank wood floors can be installed successfully above grade or on grade, but are not recommended for installation below grade. When installing solid strip and solid plank flooring over concrete, a vapor retarder is always required over the concrete slab. Snap a working line parallel to the starting wall, allowing ¾ “ expansion space between the starting wall and the edge of the strip or plank run. As a general rule, a ¾’ expansion space must be left around the perimeter and at all vertical obstructions. Lay one row of strip or plank along the entire length of the working line. Top-nail the row (hand nail if necessary)’ using appropriate fasteners. Denser species may require pre-drilling. Each succeeding row should be blind-nailed with the nailing machine wherever possible. At the finishing wall and other obstructions, it may be necessary to blind-nail by hand until top nailing is required.Racking rule of thumb: Avoid “H” patterns. Stagger and joints of boards row to row a minimum of 6” for strip flooring, 8-10” for 3” to 5” plank wider than 5”. To minimize expansion on floors wider than 20 feet, more or less spacing between rows may be needed, depending on geographical area, interior climate control and time of the year. Blind-nail through the tongue using 1/12”-2 fasteners. Use ½ ’ fasteners with normal ¾ plywood subfloor direct to concrete slab. Face-nail boards where needed using 6d-8d casing or finish nails. Fasteners should be spaced every 6”- 8” on blind nailing, or every 10”-12” on face nailing.Care and Maintenance:Keep in mind, like any floor covering, hardwood floors will show signs of wear over time, depending on the size and lifestyle of your family. By observing a few precautions and setting up a regular cleaning routine and maintenance program you can expect years of beauty from your floor. The following are examples and necessary maintenance you should perform to help keep your floors looking great. This is not intended to be an exclusive list. Dirt and grit act like sandpaper and scratch dent and dull hardwood floors. You should place floor mats at exterior entrance to trap dirt. Avoid walking on the floor with high heels or spiked shoes. Sweep, vacuum or dust at least weekly since built-up grit can damage the surface of the wood. The vacuumed head should be soft brush or felt type to avoid scratching . Be certain that the wheels of the vacuum are clean and that they roll softly so that they do not damage the finish.DO NOT USE A VACUUM WITH A BEATER BAR HEAD. Use rugs in high traffic areas and pivot points (e.g., stair landings, room entries, etc.), especially if you have a large family or indoor pets. Remove all spills promptly using a soft cloth and recommended cleaning products. Any spills with acidic properties like pet urine, soda should be specially cleaned as soon as possible. Long periods of uncleanness will most likely damage your floor. Never wet-mop damp-mop, or flood your floor with water or other products. This will severely damage your floor and will void the warranty. Do not use hardwood floor cleaning machine.USE ONLY MA MAISON OIL, CLEANING PROCEDURES AND PRODUCTS. For Aluminum Oxide finished floors: Use only approved maintenance and floor-care products. Do not use oil soaps, liquid or paste wax products or any other household cleaners that contain lemon oil, tung oil, silicon or ammonia since the warranty will not cover damage caused by non-recommended products. Use of these and other such products will harm the long-term performance of your floor and may also affect it's re-coat ability. Keep pets’ nails trimmed and paws clean and free of dirt, gravel, grease, oil, and stains, etc.
Place protective pads beneath furniture legs and feet to reduce scratches and dents. Use a dolly and protective sheets of plywood when moving heavy objects., furniture or appliances. Make sure certain furniture casters are rubberized, clean, and operate properly.Exposure to the sun and it's UV rays accelerate the oxidation and aging of wood and fabrics. This causes the stain/or wood to fade and change color. We recommend closing curtains and blinds or adding sheer drapes to protect the floor from intense and direct sunlight. Rearrange rugs and furniture periodically so that the floor ages evenly. This warranty does not cover damage from the Sun and its UV rays. For warranty questions and issues please contact: qualitycontrol@mamaisonfloors.com
Ma Maison floors guarantees to the original purchaser/homeowner who owns the home in which it is installed, that the finish, when used under normal residential conditions will not wear through or separate from wood for a period of 25 years from the date of purchase.
Ma Maison Floors prohibits the use of any adhesive tape on the flooring at any time during installation or thereafter. This includes tape that is specially made for wood flooring, such as blue or green masking tape. Such use of tape may void this warranty and no claims will be regarded as defects in the finish as a result of the use of tape.
This warranty is subject to the following conditions:The product must be placed in a dry place. The product must be installed indoors within relative humidity ranging between 30% to 50% in accordance with applicableinstallation instructions, and will be maintained in accordance with the Ma Maison Floors care and maintenance procedures. This Warranty does not cover damage to the finish as a result of incorrect maintenance, accidents, neglect, or abuse, which includes damage such as scratches, indentations, or discoloration.
All claims against surface wear must be easily visible and cover at least 10% of the entire floor. Gloss reduction is not considered surface wear. In the event of a finish defect, Ma Maison Floors will, at our discretion, repair the defective planks, replace the defective planks, or refund the amount equal to the price paid for the portion of defective planks at an amount prorated from the date of installation. This is the sole and exclusive remedy covered under this warranty.
Ma Maison floors guarantees moisture barrier applications on the strict condition that the correct adhesive which is either by (same brand) or as specified by the moisture barrier manufacturer is used during the moisture barrier application. The use of any non-conforming or non- Ma Maison Floors adhesives will void the warranty.
Warranty Exclusions:This warranty does not cover claims regarding damages such as scratches, indentations, or discoloration resulting from a lack of proper maintenance, misuse, negligence, spiked-heel shoes, pets, insects, water, moisture, pebbles, sand, or any other abrasive, insufficient protection from furniture , wet-mopping, excessive heat or dryness, failure to maintain proper levels of humidity, or failure to follow all Ma Maison Floors maintenance and care instructions.Use of floor care products other than those specially formulated for use on Ma Maison Floors may damage your floor and void this warranty.See your dealer or contractor for Ma Maison Floors approved floor care products.Ma Maison Floors Considers flooring that has been installed as being that which has been accepted as ordered. Prior to installation, the homeowner, dealer, or installer, has the responsibility to inspect the product to insure proper wood species, color, grade, integrity of structure, and finish. The installer must use responsible selectivity and hold out or cut out pieces with defects, whatever the case. Ma Maison floors assumes that the installed flooring has been deemed as being acceptable. No credit will be given to boards that have been installed with visible signs of defects or variances.
This writing is the complete statement of the warranty, and is in lieu of all other express and/or statutory warranties. Ma Maison Floors assumes no responsibility for incidental or consequential damages, however some U.S. states do not allow the exclusion or limitation of incidental or coincidental damages, so this may not apply to you. This warranty gives you specific legal rights, and you may also have other rights vary from state to state.
The sole remedy provided herein is the replacement of defective products. Under no circumstances will the manufacturer be responsible for cost in excess of a refund of the prorated amount of the purchase price of the defective material. If you have a warranty claim, contact the dealer or contractor from whom you purchased the material or contact Ma Maison Floors.
Installation Guidelines:Wood flooring should be one of the last jobs completed in a construction project. Limit foot tracks on finished wood flooring. Evaluate the job site for potential problems before the installation begins, and before wood flooring is delivered to the job site. Do not deliver wood flooring until the building is enclosed.
If heating and/or air-conditioning is not in operational condition, it needs to be in operation. If it is not possible for a permanent heating and/or air-conditioning system to be in operation before, during, and after installation, a temporary heating and/or dehumidification system that mimics normal temperature and humidity conditions can enable the installation to proceed until the permanent heating and/or air conditioning system is in operation.
Do not deliver wood flooring to the job site or install wood flooring until appropriate temperature and humidity conditions have been achieved. Appropriate temperature and humidity conditions are deemed as those conditions to be experienced in the building after occupancy as well as being within National Wood Flooring Association (NNWFA) guidelines.
Prior to installation, ensure that the wood flooring is within acceptable range of moisture content with the wood subfloor. For solid strip flooring (less than 3’ wide), there should be no more than 4 percent moisture content variance. Between properly acclimate wood flooring and subflooring materials for wide-width solid flooring (3’ or wider)’ there should be no more than 2 percent variance in moisture content between properly acclimate wood flooring and subflooring materials. Test for moisture at several locations in the room. A high reading in one area indicates a problem that must be corrected . Before moisture testing begins, the concrete slab must be a minimum of 60 days old. Use moisture meters designed specifically for concrete moisture testing.If the moisture meters indicate the presence of excessive moisture, per NWFA standards, further testing is required using calcium chloride testing.
Concrete slabs with a calcium chloride reading of more than 3% require use of a vapor retarder. Concrete slabs must be free from non-compatible sealers, waxes, and oil paint, drywall compound etc. Check for the presence of sealers by applying drops of water to the slab, if the water beads up there maybe sealers or oil. Do not attempt to glue a wood floor over a chalky or soft concrete slab. Burnished slick steel-toweled slabs may require screening with 30-grit abrasive.Concrete slabs should be within a tolerance of 1/8”-3/16” in a 10’ radius.Baseboard and shoe molding may be installed and finished after the flooring installation.If you choose to protectively cover the floor after installation , cover the floor completely . Some species are light-sensitive and uncovered areas may change color. However, covering a glue-down application may not allow some adhesives to properly cure. Follow the flooring and adhesive manufacturer's recommendations. Use a covering material with a perm rating of 1 perm or more to avoid trapping moisture/ vapor on or within the floor. A common reinforced builder’s paper is a good choice. Any covering should be taped, using a low-adhesion tape to base or shoe moldings. Avoid taping to finished flooring. When taping paper or sheets together tape them to each other and not to the floor.
Engendered wood floors can be installed successfully on, above or below grade level providing that installation guidelines from the NWFA.org are strictly followed. Regarding moisture pressure intrusion, Engineered wood floors can be installed directly to concrete or wood subfloor. Choose a starting wall according to the most aesthetically or architecturally important element in the room, taking into consideration replacement of doors ,cabinets and transitions, as well as the squareness of the room. The starting wall will often be the longest unbroken wall in the room. A minimum of 1/2” expansion space should be left around the parameter. Snap a working line to the starting wall, the width of the board, plus the tongue and recommended expansion space.Install a starter board along the edge of the working line and begin. Alternatively, lay one row of plank in the adhesive along the length of the working line.Use Ma Maison Floor adhesive or an equivalent adhesive spread rate, trowel size, open time, working time and ash time as necessary. Spread the adhesive as instructed up to and along the working line. Distribute lengths, avoiding “H” patterns and other discernible patterns in adjacent runs. Stagger end joints of boards row to row a minimum of 6” for strip flooring, 8-10” for 3” to 5” plank, and 10” for planks wider than 5”. It is recommended to roll the floor with the proper roller to enhance proper adhesion.Solid strip and plank wood floors can be installed successfully above grade or on grade, but are not recommended for installation below grade. When installing solid strip and solid plank flooring over concrete, a vapor retarder is always required over the concrete slab. Snap a working line parallel to the starting wall, allowing ¾ “ expansion space between the starting wall and the edge of the strip or plank run. As a general rule, a ¾’ expansion space must be left around the perimeter and at all vertical obstructions. Lay one row of strip or plank along the entire length of the working line. Top-nail the row (hand nail if necessary)’ using appropriate fasteners. Denser species may require pre-drilling. Each succeeding row should be blind-nailed with the nailing machine wherever possible. At the finishing wall and other obstructions, it may be necessary to blind-nail by hand until top nailing is required.Racking rule of thumb: Avoid “H” patterns. Stagger and joints of boards row to row a minimum of 6” for strip flooring, 8-10” for 3” to 5” plank wider than 5”. To minimize expansion on floors wider than 20 feet, more or less spacing between rows may be needed, depending on geographical area, interior climate control and time of the year. Blind-nail through the tongue using 1/12”-2 fasteners. Use ½ ’ fasteners with normal ¾ plywood subfloor direct to concrete slab. Face-nail boards where needed using 6d-8d casing or finish nails. Fasteners should be spaced every 6”- 8” on blind nailing, or every 10”-12” on face nailing.Care and Maintenance:Keep in mind, like any floor covering, hardwood floors will show signs of wear over time, depending on the size and lifestyle of your family. By observing a few precautions and setting up a regular cleaning routine and maintenance program you can expect years of beauty from your floor. The following are examples and necessary maintenance you should perform to help keep your floors looking great. This is not intended to be an exclusive list. Dirt and grit act like sandpaper and scratch dent and dull hardwood floors. You should place floor mats at exterior entrance to trap dirt. Avoid walking on the floor with high heels or spiked shoes. Sweep, vacuum or dust at least weekly since built-up grit can damage the surface of the wood. The vacuumed head should be soft brush or felt type to avoid scratching . Be certain that the wheels of the vacuum are clean and that they roll softly so that they do not damage the finish.DO NOT USE A VACUUM WITH A BEATER BAR HEAD. Use rugs in high traffic areas and pivot points (e.g., stair landings, room entries, etc.), especially if you have a large family or indoor pets. Remove all spills promptly using a soft cloth and recommended cleaning products. Any spills with acidic properties like pet urine, soda should be specially cleaned as soon as possible. Long periods of uncleanness will most likely damage your floor. Never wet-mop damp-mop, or flood your floor with water or other products. This will severely damage your floor and will void the warranty. Do not use hardwood floor cleaning machine.USE ONLY MA MAISON OIL, CLEANING PROCEDURES AND PRODUCTS. For Aluminum Oxide finished floors: Use only approved maintenance and floor-care products. Do not use oil soaps, liquid or paste wax products or any other household cleaners that contain lemon oil, tung oil, silicon or ammonia since the warranty will not cover damage caused by non-recommended products. Use of these and other such products will harm the long-term performance of your floor and may also affect it's re-coat ability. Keep pets’ nails trimmed and paws clean and free of dirt, gravel, grease, oil, and stains, etc.
Place protective pads beneath furniture legs and feet to reduce scratches and dents. Use a dolly and protective sheets of plywood when moving heavy objects., furniture or appliances. Make sure certain furniture casters are rubberized, clean, and operate properly.Exposure to the sun and it's UV rays accelerate the oxidation and aging of wood and fabrics. This causes the stain/or wood to fade and change color. We recommend closing curtains and blinds or adding sheer drapes to protect the floor from intense and direct sunlight. Rearrange rugs and furniture periodically so that the floor ages evenly. This warranty does not cover damage from the Sun and its UV rays. For warranty questions and issues please contact: qualitycontrol@mamaisonfloors.com
