Ma Maison Floors Comprehensive Warranty

Scope of Warranty

Ma Maison Floors provides a robust 25-year warranty to the original purchaser/homeowner, covering a range of potential product and finish defects. This includes issues with lamination, assembly, milling, dimension, and grading for the entire 25-year period. The finish is also protected against wear-through or separation from the wood under normal residential use for the same duration.

Warranty Conditions and Exclusions

To maintain the validity of this warranty, certain conditions must be met:

• Proper Installation and Maintenance: The flooring must be installed indoors and maintained within a relative humidity range of 30% to 50%, adhering to Ma Maison Floors' installation and maintenance instructions.

• No Adhesive Tape: The use of any adhesive tape on the flooring, even those marketed for wood flooring, is strictly prohibited and will void the warranty.

• Moisture Barrier: For moisture barrier applications, only Ma Maison Floors approved or manufacturer-specified adhesives can be used.

• Damage Exclusions: The warranty does not cover damage caused by improper maintenance, accidents, neglect, abuse (including scratches, indentations, discoloration), spiked-heel shoes, pets, insects, water, moisture, pebbles, sand, or other abrasives. It also excludes damage from insufficient furniture protection, wet-mopping, extreme temperatures, improper humidity levels, and failure to follow care instructions.

• Surface Wear Claims: To be considered, surface wear must be readily visible and affect at least 10% of the total floor area. Gloss reduction is not covered.

• Non-Approved Products: Using floor care products not specifically formulated for Ma Maison Floors can void the warranty.

• Post-Installation Acceptance: Flooring that has been installed is considered accepted. The homeowner, dealer, or installer is responsible for inspecting the product before installation to ensure quality and suitability.

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Remedies and Limitations

In the event of a covered defect, Ma Maison Floors will, at its discretion, repair or replace the defective planks or refund a prorated amount based on the purchase price and time since installation. This is the sole remedy under the warranty. The manufacturer's liability is limited to this refund and does not extend to incidental or consequential damages.

Installation Guidelines

Proper installation is crucial for warranty coverage and optimal flooring performance. Key guidelines include:

• Timing: Wood flooring should be one of the final construction tasks.

• Job Site Evaluation: Assess the site for potential issues before delivery and installation.

• Environmental Control: Ensure proper temperature and humidity levels are maintained before, during, and after installation, in line with NWFA guidelines.

• Moisture Testing: Conduct moisture tests on concrete subfloors and use a vapor retarder if necessary.

• Subfloor Preparation: Ensure the subfloor is clean, level, and free of incompatible sealers.

• Expansion Gaps: Leave appropriate expansion gaps around the perimeter and at vertical obstructions.

• Adhesive and Fastener Requirements: Follow manufacturer recommendations for adhesive spread rate, trowel size, and fastener type and spacing.

• Post-Installation Protection: If covering the floor after installation, use a breathable material and avoid taping to the finished flooring.

Care and Maintenance

Maintaining your Ma Maison Floors is essential for preserving their beauty and longevity:

• Preventative Measures: Use doormats, avoid high heels and spiked shoes, and place protective pads under furniture.

• Regular Cleaning: Sweep, vacuum, or dust weekly with a soft-bristled attachment.

• Prompt Spill Cleanup: Clean spills immediately with a soft cloth and recommended cleaning products.

• Avoid Excess Moisture: Never wet-mop, damp-mop, or flood the floor with water or other liquids.

• Approved Products Only: Use only Ma Maison Floors approved cleaning and maintenance products.

• Pet Care: Keep pet nails trimmed and paws clean.

• Sunlight Protection: Use curtains or blinds to protect the floor from direct sunlight.

Warranty Claims

For warranty inquiries or claims, contact your dealer, contractor, or Ma Maison Floors directly at marketing@mamaisonfloors.com

Disclaimer

This summary is intended for informational purposes only and does not constitute a legal contract. Please refer to the full Ma Maison Floors warranty document for complete terms and conditions.