Ma Maison Floors Comprehensive 25-Year Limited Warranty for Residential Use

Scope of this Limited Warranty

Ma Maison Floors ("Ma Maison," "we," "us," or "our") is proud to offer this comprehensive 25-year limited warranty to the original purchaser and homeowner (the "Homeowner") of Ma Maison wood flooring products (the "Flooring") installed in their private, single-family residential dwelling within the United States or Canada. This warranty provides coverage against certain manufacturing defects in the Flooring itself, as well as defects in the factory-applied finish, under normal residential use for a period of twenty-five (25) years from the date of original purchase. The specific defects covered by this warranty include issues related to the core construction of the Flooring, such as the delamination of layers, improper assembly, inaccuracies in milling and dimension, and deviations from the specified grading of the wood. Additionally, the factory-applied finish is warranted against wearing through or separating from the underlying wood surface under normal residential foot traffic and use for the same twenty-five (25) year period. This warranty is non-transferable and applies only to Flooring that has been purchased through an authorized Ma Maison Floors dealer.

Conditions and Exclusions of this Limited Warranty

To ensure the validity and continued coverage of this limited warranty, several important conditions must be strictly adhered to:

Proper Installation and Maintenance: The Flooring must be installed indoors, in a dry, climate-controlled environment, and must be continuously maintained within a relative humidity range of 30% to 50%. This humidity range is crucial for the stability and performance of natural wood products. Installation must be performed in strict accordance with the most current version of Ma Maison Floors' detailed installation guidelines, which are available from your authorized dealer or on our website. Similarly, ongoing care and maintenance must follow Ma Maison Floors' recommended maintenance procedures and utilize only approved cleaning products, as outlined in our care and maintenance guide. Failure to comply with these installation and maintenance requirements may void this limited warranty.

Prohibition of Adhesive Tape: The use of any type of adhesive tape, including but not limited to painter's tape, masking tape, double-sided tape, or any tape specifically marketed for use on wood flooring, is strictly prohibited on the finished surface of the Flooring at any time. The adhesive properties of such tapes can damage the finish and leave residue that is difficult or impossible to remove without causing further harm. The use of any adhesive tape will immediately and completely void this limited warranty.

Moisture Barrier Requirements: In applications where a moisture barrier is deemed necessary or recommended by Ma Maison Floors or relevant building codes (such as installations over concrete subfloors or in below-grade areas), only adhesives that are specifically approved by Ma Maison Floors or explicitly specified by the adhesive manufacturer for use with our Flooring in moisture barrier applications may be used. The use of non-approved or improperly specified adhesives in these situations can compromise the moisture barrier, leading to potential damage that is not covered by this warranty.

Damage Exclusions: This limited warranty explicitly does not cover any damage to the Flooring that results from causes other than inherent manufacturing defects. This includes, but is not limited to, damage arising from or related to:

• Improper Maintenance: Failure to follow Ma Maison Floors' recommended cleaning and maintenance procedures, including the use of inappropriate cleaning agents or techniques.

• Accidents: Unexpected or unintentional events such as dropped objects, impact from heavy furniture, or other forceful incidents.

• Neglect: Failure to take reasonable precautions to protect the Flooring from potential damage.

• Abuse: Intentional or reckless actions that cause harm to the Flooring, including excessive force or misuse.

• Physical Damage: Scratches, indentations, gouges, chips, or other surface damage caused by any means.

• Footwear: Damage caused by spiked-heel shoes or other footwear that can exert excessive pressure on the floor surface.

• Pets: Damage caused by pets, including but not limited to scratches from claws, stains from accidents, or chewing.

• Insects: Damage caused by infestation of insects or other pests.

• Water and Moisture Damage: Damage resulting from excessive exposure to water or moisture from any source, including but not limited to leaks, spills left standing, flooding, or inadequate subfloor moisture control.

• Abrasives: Damage caused by pebbles, sand, dirt, or other abrasive materials tracked onto the floor.

• Insufficient Furniture Protection: Damage such as scratches or indentations caused by the movement or placement of furniture that is not equipped with appropriate protective pads or casters.

• Wet-Mopping: The use of excessive water or wet-mopping techniques that allow moisture to penetrate the Flooring.

• Extreme Temperatures: Damage caused by exposure to extreme heat or cold.

• Improper Humidity Levels: Damage resulting from maintaining ambient relative humidity levels outside the specified range of 30% to 50%.

• Failure to Follow Care Instructions: Any damage that occurs as a result of not adhering to the guidelines provided in Ma Maison Floors' care and maintenance documentation.

Surface Wear Limitations: Claims related to surface wear of the finish will only be considered valid if the wear is readily visible and affects a continuous area of at least ten percent (10%) of the total installed floor surface within a single room. Gradual reduction in the gloss level of the finish over time, which is a normal characteristic of wear and tear under residential use, is specifically excluded from this warranty coverage.

Use of Non-Approved Products: The use of any floor cleaning, polishing, or maintenance products that are not specifically recommended or approved by Ma Maison Floors may contain chemicals or ingredients that can damage the finish or the Flooring itself. The use of non-approved products will void this limited warranty.

Post-Installation Acceptance: Once the Flooring has been installed, it is considered accepted by the Homeowner. It is the sole responsibility of the Homeowner, or their designated representative such as the dealer or installer, to thoroughly inspect all Flooring materials prior to installation to ensure that they are free from visible defects and are satisfactory in terms of color, grain, and overall appearance. No claims for visible defects will be accepted under this warranty for Flooring that has already been installed.

Remedies and Limitations Under this Limited Warranty

In the event that a defect covered by this limited warranty is confirmed by Ma Maison Floors after proper notification and inspection, our sole and exclusive remedy will be, at our option, to either: (i) repair the defective planks; (ii) replace the defective planks with flooring of comparable quality, grade, and color (if the original product is no longer available, a reasonable substitute will be selected); or (iii) provide a refund to the Homeowner of a prorated portion of the original purchase price of the defective Flooring. The prorated amount will be calculated based on the number of years that have passed since the date of original installation and the expected lifespan of the product.

This limited warranty constitutes the complete and exclusive agreement between Ma Maison Floors and the Homeowner regarding the Flooring and supersedes all prior oral or written agreements, representations, or understandings. In no event shall Ma Maison Floors be liable for any incidental, consequential, indirect, special, or punitive damages (including, but not limited to, loss of profits, inconvenience, costs of removal or reinstallation, or damage to surrounding property) arising out of or in any way connected with the Flooring or its defects, regardless of the legal theory under which such damages are sought. The total liability of Ma Maison Floors under this limited warranty shall not exceed the original purchase price of the defective Flooring.

Installation Guidelines for Warranty Coverage

Proper installation is absolutely critical for ensuring the long-term performance and longevity of your Ma Maison Floors and is a fundamental requirement for this limited warranty to be valid. The following key guidelines must be strictly adhered to:

Timing of Installation: Wood flooring installation should be one of the final phases of any construction or remodeling project, occurring after all other trades (such as painting, drywall, and plumbing) have been completed and the premises are substantially dry and free of dust and debris.

Job Site Evaluation: Before the delivery and installation of the Flooring, a thorough evaluation of the job site must be conducted to identify any potential issues that could adversely affect the Flooring. This includes assessing the subfloor condition, checking for moisture problems, and ensuring that the ambient temperature and humidity levels are within acceptable ranges.

Environmental Control: It is essential to ensure that the building's permanent heating and cooling systems are fully operational and maintaining consistent temperature (typically between 60°F and 80°F) and relative humidity (30% to 50%) levels in the installation area for a minimum of five (5) days prior to installation, during the entire installation process, and continuously thereafter. These conditions should be maintained in accordance with the guidelines established by the National Wood Flooring Association (NWFA).

Moisture Testing: Thorough moisture testing must be performed on all subfloors, particularly concrete slabs. Calcium chloride tests (for concrete) or electronic moisture meter readings (for wood and concrete) should be conducted to determine the moisture content of the subfloor. If moisture levels exceed the maximum allowable limits specified by Ma Maison Floors and the relevant adhesive manufacturer, appropriate corrective measures, such as the installation of a suitable vapor retarder or moisture mitigation system, must be implemented before proceeding with the Flooring installation.

Subfloor Preparation: The subfloor must be structurally sound, clean, dry, flat, and free of any contaminants that could interfere with the adhesion of the Flooring or the performance of the installation. This includes removing any existing flooring, adhesives, paint, wax, grease, or incompatible sealers. Any unevenness or imperfections in the subfloor must